CUSTOMER CARE
The Service I offer…
At Magnetic Earth Studios, every single crystal has been hand- picked for its beauty, lustre and high grade quality. Crystals are so personal in the way that they speak (literally) to an individual! Very often a customer will enter my shop with no pre-determined idea of what they want to buy. They just know when they see it. It is as if the crystal calls to them on a deeply personal level. It is the same when I am choosing stock for my shelves…each piece, small or large has to jump out and shout “pick me, pick me!”
It is my belief that the crystals are resonating in perfect harmony with the universe, it is us as human beings who are out of balance. Even if you accidentally dropped a crystal and broke it in half, its geometric pattern would not change, it would still be ‘perfect’ in its new and altered shape. When we apply a crystal to the body or carry it around in our pockets, in a sense it is working its own magic…by bringing the body back into alignment and balance.
So when you are perusing this website, go with your heart… Know that if a crystal carries a tiny blemish on its surface, that doesn’t make it imperfect. In actual fact it makes it that much more interesting.
Every single item shown on these pages has been photographed with the heart-felt aim of showing off its beauty and colour. None of the images have been ‘enhanced’ in any way. When you order an item from these pages, this is the exact item you will receive.
Do message me personally via magneticearthstudios@gmail.com if there is something specific you are looking for and you do not see it. I will endeavour to source it or check my ‘physical shop’ for stock just in case I have one to show you. Alternatively, there is nothing to beat a personal visit and if you are in the area, this little gem of a shop is well worth a visit!
I hope you find something that speaks to you…
Jacky
TERMS & CONDITIONS
General Terms of Service and Conditions.
Throughout this website the terms ‘I’, ‘we’ and ‘my’ refer wholly to Magnetic Earth Studios, whose registered office and physical shop is:
Magnetic Earth Studios,
Unit 2, Artists Muse,
HEARTLANDS,
Dudnance Lane,
Pool,
Cornwall,
TR15 3QY.
The term ‘you’ refers to you, the viewer and visitor/shopper.
My online shop Magnetic Earth Studios is hosted by Wix.
Wix website production provides me with the online e-commerce platform that allows me to sell my products and services to you, as the UK based customer.
This is a UK based online shopping facility ONLY and unfortunately NO international (overseas) shipping is possible. This includes No overseas shipping to The Republic of Ireland; The Isle of Man; The Isle of Wight; Isles of Scilly; Channel Islands or Scottish Outer Hebrides.
Magnetic Earth Studios offers this website, including all information, tools and services available from this site to you, the user and conditional upon your acceptance of all terms, conditions, instructions, policies, disclaimers and notices stated within it.
By viewing, visiting and using this site, you are accepting and agreeing to these Terms and conditions of Service.
By viewing, visiting and using this site, you are confirming that you are 18 years and over and reside in a UK county of residence, or that you have given me/we your consent and full authority to allow any of your minor dependents to use this site.
You may not use my products or services for any illegal or unauthorized purpose, nor in the use of this Service, may you violate any copyright laws or initiate any dialogue of an offensive nature towards the owner and/or Magnetic Earth Studios.
Under NO circumstances must you transmit any worms, viruses or malwares of a destructive and damaging nature to this site.
A breach or violation of any of these Terms will result in an immediate termination of your custom/engagement and use of these services.
Magnetic Earth Studios accepts NO responsibility for any information contained in any web site accessed via a ‘hyper link’ from this online shopping website. The information, content and accuracy of opinions expressed in such (external) web sites are not investigated, analysed or endorsed by Magnetic Earth Studios.
Magnetic Earth Studios will make every reasonable effort to ensure this web site (and as a result your online shopping facility) is accessible 24 hours a day, 7 days a week although NO guarantees can be made in this respect. Uninterrupted access may occur due to conditions beyond my control and your patience in dealing with such situations is respectfully asked. Interruptions to this 24 hours a day, 7 days a week service may be due wholly or in part to maintenance/additions/upgrades/server errors/repairs to the original offering from this site.
Please note that all items for sale on this website are subject to availability and alterations to information and stock additions/exclusions to this website are subject to change without notice. Price alterations may also change without prior notice.
Your co-operation and understanding with regard to the terms and conditions set out in this section is appreciated.
DISCLAIMERS
A Crystal’s Power to Heal
All of the statements/opinions I express on this website regarding a crystal’s individual properties and its healing powers are simply my own, gained through personal experience and through one to one customer and client feedback, as well as through group feedback from my various workshops. The information given may also be secured in part from up to date journals/publications and published volumes regarding the particular properties of a named crystal.
Any suggestions regarding their ability to cure/assist a physical disease within the body are purely based on these experiences and publications and it should be noted that these claims are NOT supported by medical evidence from a GP or a Health Practitioner. In ALL cases if you have a medical condition that requires you to seek medical advice, then you must do so without delay. The crystals DO NOT in any way negate the need to visit your GP or get a health check. What I can pass on to you through this website however is my knowledge of how the crystals have helped me personally and from listening to my customers who visit my physical shop, as to the numerous ways the crystals have also helped them…physically, mentally, and emotionally.
Mayan Wall Art
Please note that my Mayan wall tiles are for decorative purposes only. Please do not hang where there is likely to be excessive moisture and steam, i.e bathrooms. To clean, just lightly dust with a lint-free cloth. Do not use cleaning agents on the tiles or immerse them in water. Please DO NOT attempt to erase what appears to be surface imperfections! These are often simply ‘atmospheric’ particles that cannot be avoided in the preparation process. If treated respectfully, your Mayan wall tile will last you for years and years!
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
